| 000 -LEADER |
|---|
| fixed length control field |
01740nam a2200301 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
ASIN0470931116 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170105102929.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140114s2013 xxu eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0470931116 (paperback) |
| Terms of availability |
$70.00 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780470931110 (paperback) |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
0 |
| 050 04 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD42 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4053 |
| Author Mark |
RAI 2013 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Raines, Susan S. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Conflict management for managers : |
| Remainder of title |
resolving workplace, client, and policy disputes / |
| Statement of responsibility, etc. |
Susan S. Raines. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
[S.l.] : |
| Name of publisher, distributor, etc. |
Jossey-Bass, |
| Date of publication, distribution, etc. |
2013. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
496 p. ; |
| Dimensions |
25 cm. |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
The jossey-bass business & management series. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Conflict Management for Managers takes a theory-to-practice approach, focusing on�commons types of conflicts managers face. �Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into�four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Conflict management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Interpersonal relations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Personnel management--Psychological aspects |
| 830 #4 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
The jossey-bass business & management series. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Amazon.com |
| Uniform Resource Identifier |
<a href="http://www.amazon.com/exec/obidos/ASIN/0470931116/chopaconline-20">http://www.amazon.com/exec/obidos/ASIN/0470931116/chopaconline-20</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
