Total quality management : text, cases and readings / J.E. Ross.
Publisher: [S.l.] : Vanity Books International, 2004Description: 479 pISBN: 8175140127; 9788175140127Subject(s): Business & Management | Management & management techniques | Business & Economics / Management Science | Management TechniquesOnline resources: Amazon.com | Amazon customer reviews Summary: European companies now have the opportunity to learn the secrets of those US companies who have implemented successful TQM programmes. This textbook teaches the key principles of TQM using the major categories of the Malcolm Baldridge Award Criteria. Divided into two interrelated parts, the first part of the book comprises chapters covering the seven key principles of TQM, each containing: an overview and introduction to the principles covered; readings related to each principle and selected to illustrate state-of-the-art TQM teachings; case studies which illustrate principles and techniques; and exercises which correspond to an extended cohesion case presented in the second part of the book. Part 2 is an extensive case study divided into seven sections that directly relate to the seven principles.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.562 ENC (Browse shelf) | Not for loan | NBS581-A | ||
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Central Library (CL) | Central Library (CL) | 658.562 ENC (Browse shelf) | Not for loan | NBS581-B | ||
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Central Library (CL) | Central Library (CL) | 658.562 ENC (Browse shelf) | Not for loan | NBS581-C | ||
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Central Library (CL) | Central Library (CL) | 658.562 ENC (Browse shelf) | Not for loan | NBS581-D | ||
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Central Library (CL) | Central Library (CL) | 658.562 ENC (Browse shelf) | Not for loan | NBS581-E | ||
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Central Library (CL) | Central Library (CL) | 658.562 ENC (Browse shelf) | Not for loan | NBS581-F | ||
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Central Library (CL) | Central Library (CL) | 658.562 ENC (Browse shelf) | Not for loan | NBS581-G |
Hardcover.
European companies now have the opportunity to learn the secrets of those US companies who have implemented successful TQM programmes. This textbook teaches the key principles of TQM using the major categories of the Malcolm Baldridge Award Criteria. Divided into two interrelated parts, the first part of the book comprises chapters covering the seven key principles of TQM, each containing: an overview and introduction to the principles covered; readings related to each principle and selected to illustrate state-of-the-art TQM teachings; case studies which illustrate principles and techniques; and exercises which correspond to an extended cohesion case presented in the second part of the book. Part 2 is an extensive case study divided into seven sections that directly relate to the seven principles.
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