Cases in total quality management : manufacturing and services / Jay H. Heizer.
Publisher: [S.l.] : South-Western Educational Publishing, 1997Edition: 1st edDescription: 300 p. ; 28 cmISBN: 0789506947; 9780789506948DDC classification: 658.562 Online resources: Amazon.com | Amazon customer reviews Summary: In this casebook, the authors have selected cases that provide a sense of breadth and depth of Total Quality Management by including cases from a variety of sectors. The cases were selected to represent a wide variety of applications such as TQM quality planning, tools of TQM, and TQM culture and management systems. The case discussions, appendices, teaching notes, and data disks are useful in selecting and presenting the cases that will provide an exciting learning experience for your students.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.562 HEI (Browse shelf) | Available | NBS5515 |
Paperback.
In this casebook, the authors have selected cases that provide a sense of breadth and depth of Total Quality Management by including cases from a variety of sectors. The cases were selected to represent a wide variety of applications such as TQM quality planning, tools of TQM, and TQM culture and management systems. The case discussions, appendices, teaching notes, and data disks are useful in selecting and presenting the cases that will provide an exciting learning experience for your students.
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