Service management : operations, strategy, and information technology with student cd-rom mandatory package / James A Fitzsimmons, Mona J Fitzsimmons.
Publisher: [S.l.] : McGraw-Hill/Irwin, 2000Edition: 3nd edDescription: 640 p. ; 27 cmISBN: 0072424192 (hardcover); 9780072424195 (hardcover)DDC classification: 658 Online resources: Amazon.com Summary: Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658 FIT (Browse shelf) | Available | NBS5293 |
Total holds: 0
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Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
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