Focused quality : managing for results / Paul Murphy, Harvey K. Brelin.
Publisher: [S.l.] : Kogan Page, 1995Description: 250 pISBN: 0749417021 (hardcover); 9780749417024 (hardcover)Online resources: Amazon.com Summary: Exploring how total quality management (TQM) initiatives can be used to enhance the success of any organization, this study describes how to target areas for improvement. It uses case studies to explain the use of diagnostic methods and the manner in which progress can be charted.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Book
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Central Library (CL) | Central Library (CL) | 658.4013 BRE (Browse shelf) | Available | NBS562 |
Total holds: 0
Exploring how total quality management (TQM) initiatives can be used to enhance the success of any organization, this study describes how to target areas for improvement. It uses case studies to explain the use of diagnostic methods and the manner in which progress can be charted.
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