Assessing business excellence : a guide to self-assessment / Leslie J. Porter, S. J. Tanner.
Publisher: [S.l.] : Butterworth-Heinemann, 1996Description: 278 p. ; 25 cmISBN: 0750624795 (hardcover); 9780750624794 (hardcover)DDC classification: 658.562 Online resources: Amazon.com Summary: A text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.4013 POR (Browse shelf) | Available | NBS863 | ||
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Central Library (CL) | Central Library (CL) | 658.4013 POR (Browse shelf) | Available | NBS862 |
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| 658.4013 PEE Successful Selling in the Quality Era. | 658.4013 PER Performance Management Systems : A Global Perspective / | 658.4013 PIQ Internal Quality Auditing for ISO 9000 | 658.4013 POR Assessing business excellence : | 658.4013 POR Assessing business excellence : | 658.4013 PRO Productivity and Quality Management : | 658.4013 PRO Productivity and Quality Management : |
A text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment.
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