Benchmarking for best practice / Mohamed Zairi.
Publisher: [S.l.] : Butterworth-Heinemann, 1998Description: 512 p. ; 24 cmISBN: 0750639482 (paperback); 9780750639484 (paperback)DDC classification: 658 Online resources: Amazon.com Summary: Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples. Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992. Presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance Presents examples of best practice in a wide range of industries all over the world - including service, manufacturing, public sector, health care and education Includes up-to-the-minute examples including Rank Xerox and ICL (now D2D), both winners of the EQA (European Quality Award)| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.4013 ZAI (Browse shelf) | Available | NBS91 | ||
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Central Library (CL) | Central Library (CL) | 658.4013 ZAI (Browse shelf) | Available | NBS92 |
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| 658.4013 WIL Quality : | 658.4013 WIL Quality : | 658.4013 YOR Qualitivity The Simultaneous Improvement of Quality and Productivity | 658.4013 ZAI Benchmarking for best practice / | 658.4013 ZAI Benchmarking for best practice / | 658.402 BAR Team troubleshooter : | 658.402 BER Essentials of shared services / |
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples. Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992. Presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance Presents examples of best practice in a wide range of industries all over the world - including service, manufacturing, public sector, health care and education Includes up-to-the-minute examples including Rank Xerox and ICL (now D2D), both winners of the EQA (European Quality Award)
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