Customer-centric project management / Elizabeth Harrin and Phil Peplow.
Material type:
TextSeries: Advances in project managementPublisher: Farnham ; Burlington, VT : Gower, c2012Description: xiv, 115 p. : ill. ; 24 cmISBN: 9781409443124 (pbk. : alk. paper); 9781409443131 (ebook)Subject(s): Project management | Customer relationsDDC classification: 658.404 LOC classification: HD69.P75 | H359 2012| Item type | Current location | Home library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
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US-Pakistan Center for Advanced Studies in Energy (USPCAS-E) | US-Pakistan Center for Advanced Studies in Energy (USPCAS-E) | NFIC | 658.404 HAR-C 2012 (Browse shelf) | Available | CAS-E0000903 | |||
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Book
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US-Pakistan Center for Advanced Studies in Energy (USPCAS-E) | US-Pakistan Center for Advanced Studies in Energy (USPCAS-E) | NFIC | 658.404 HAR-C 2012 (Browse shelf) | 2 | Available | CAS-E0000904 |
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Includes bibliographical references (p. [103]-105) and index.
Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management.
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