7 measures of success : what remarkable associations do that others don't / ASAE & The Center for Association Leadership.
Material type:
TextPublisher: Washington, DC : American Society of Association Executives, 2006Description: xxii, 138 p. : ill. ; 24 cmISBN: 9780880342728; 0880342722Other title: Seven measures of successSubject(s): Organizational effectiveness | Associations, institutions, etc. -- Management | Executive abilityDDC classification: 658.401 LOC classification: HD58.9 | .A212 2006Online resources: Table of contents only | Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.401 CEN (Browse shelf) | Available | CL-D-23 |
Includes index.
A study of differences -- Setting the stage -- Commitment to purpose -- Measure 1: a customer service culture -- Measure 2: alignment of products and services with mission -- Commitment to analysis and feedback -- Measure 3: data-driven strategies -- Measure 4: dialogue and engagement -- Measure 5: CEO as a broker of ideas -- Commitment to action -- Measure 6: organizational adaptability -- Measure 7: alliance building -- Old saws and fresh cuts -- Appendix A: vital statistics -- Appendix B: financial ratio comparisons -- Appendix C: research timeline and tools -- Appendix D: frequently asked questions -- Appendix E: how to measure the measures -- Appendix F: participating organizations -- Appendix G: donor acknowledgments.
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