Pang, Sauming. <br/><br/>
Successful service design for telecommunications : a comprehensive guide to design and implementation   a comprehensive guide to design and implementation  
Sauming Pang 
 - Hoboken, NJ :  John Wiley & Sons,  2009. 
 - xvi, 343 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. [335]-336) and index. 
<br/><br/><label>ISBN: </label>9780470753934 (cloth) 
<br/><br/><label>LCCN: </label>2008034405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telecommunication--United States.<br/>Telecommunication--Management--United States.
<br/><br/><label>Dewey Class. No.: </label>621.3820685