@book{14755,
	author = {Long, Vonda Olson,},
	title = {Communication skills in helping relationships :},
	publisher = {Brooks/Cole Pub. Co.,},
	year = {c1996.},
	address = {Pacific Grove, CA :},
	url = {http://www.loc.gov/catdir/enhancements/fy1302/95008350-b.html}
}