@book{15988,
	author = {Raines, Susan S.},
	title = {Conflict management for managers :},
	publisher = {Jossey-Bass,},
	year = {2013.},
	series = {The jossey-bass business & management series.},
	address = {[S.l.] :},
	edition = {1st ed.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0470931116/chopaconline-20}
}