01740nam a2200301 a 4500 ASIN0470931116 20170105102929.0 140114s2013 xxu eng d 0470931116 (paperback) $70.00 9780470931110 (paperback) 0 HD42 658.4053 RAI 2013 Raines, Susan S. Conflict management for managers : resolving workplace, client, and policy disputes / Susan S. Raines. 1st ed. [S.l.] : Jossey-Bass, 2013. 496 p. ; 25 cm. The jossey-bass business & management series. Conflict Management for Managers takes a theory-to-practice approach, focusing on�commons types of conflicts managers face. �Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into�four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated. Conflict management Customer relations Interpersonal relations Personnel management--Psychological aspects The jossey-bass business & management series. Amazon.com http://www.amazon.com/exec/obidos/ASIN/0470931116/chopaconline-20 ddc BK 15988 15988 0 0 0 0 NFIC CIPS CIPS GEN 2013-11-21 0 658.4053 RAI 2013 CIPS0002474 2014-01-15 2017-01-05 BK