resolving workplace, client, and policy disputes Raines, Susan S. creator text xxu S.l.] Jossey-Bass 2013 1st ed. monographic eng

print

496 p. ; 25 cm. Conflict Management for Managers takes a theory-to-practice approach, focusing on�commons types of conflicts managers face. �Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into�four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated. Susan S. Raines. Conflict management Customer relations Interpersonal relations Personnel management--Psychological aspects HD42 658.4053 RAI 2013 0470931116 (paperback) 9780470931110 (paperback) http://www.amazon.com/exec/obidos/ASIN/0470931116/chopaconline-20 http://www.amazon.com/exec/obidos/ASIN/0470931116/chopaconline-20 0 140114 20170105102929.0 ASIN0470931116