TY  - BOOK
AU  - Raines,Susan S.
TI  - Conflict management for managers: resolving workplace, client, and policy disputes 
T2  - The jossey-bass business & management series
SN  - 0470931116 (paperback)
AV  - HD42 
U1  - 658.4053 
PY  - 2013///
CY  - [S.l.]
PB  - Jossey-Bass
KW  - Conflict management
KW  - Customer relations
KW  - Interpersonal relations
KW  - Personnel management--Psychological aspects
N2  - Conflict Management for Managers takes a theory-to-practice approach, focusing on�commons types of conflicts managers face. �Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into�four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated
UR  - http://www.amazon.com/exec/obidos/ASIN/0470931116/chopaconline-20
ER  -