01867nam a2200313 a 4500001001500000005001700015008004100032020003500073020003000108040000600138050000900144082002300153100002100176245010900197250001200306260003400318300002100352490005000373520073300423650002401156650002301180650002801203650004801231830005001279856008201329942001201411999001701423952011301440ASIN047093111620170105102929.0140114s2013    xxu                 eng d  a0470931116 (paperback)c$70.00  a9780470931110 (paperback)  a004aHD4204a658.4053bRAI 20131 aRaines, Susan S.10aConflict management for managers :bresolving workplace, client, and policy disputes /cSusan S. Raines.  a1st ed.  a[S.l.] :bJossey-Bass,c2013.  a496 p. ;c25 cm.1 aThe jossey-bass business & management series.  aConflict Management for Managers takes a theory-to-practice approach, focusing on�commons types of conflicts managers face. �Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into�four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated. 0aConflict management 0aCustomer relations 0aInterpersonal relations 0aPersonnel management--Psychological aspects 4aThe jossey-bass business & management series.403Amazon.comuhttp://www.amazon.com/exec/obidos/ASIN/0470931116/chopaconline-20  2ddccBK  c15988d15988  001040708NFICaCIPSbCIPScGENd2013-11-21l0o658.4053 RAI 2013pCIPS0002474r2014-01-15w2017-01-05yBK