@book{16049,
	author = {Sandole, Dennis J.D.},
	title = {Conflict management and problem solving :},
	publisher = {NYU Press,},
	year = {1987.},
	address = {[S.l.] :},
	url = {http://www.amazon.com/exec/obidos/ASIN/0814778666/chopaconline-20}
}