01617nam a2200265 a 4500 ASIN0262610426 20170105102931.0 140410s1985 xxu eng d 0262610426 (paperback) $10.95 9780262610421 (paperback) 0 HD5504.A3 331.89142 KOL 1985 Kolb, Deborah M. The mediators / Deborah M. Kolb. [S.l.] : The MIT Press, 1985. 242 p. ; 23 cm. Organization studies. This is a study of what mediators actually do across agencies. The cases and settings suggest that mediator practice tends to follow predictable patterns in terms of roles, strategies, and relations with the disputing parties. Based on close field observation, Kolbe's s study shows how labor mediators in two government agencies, the Federal Mediation and Conciliation Service and a state agency of conciliation and arbitration, assist parties to resolve their contract disputes. One of the more surprising findings is that the state mediators tended to be "dealmakers," while Federal mediators were "orchestrators." The book also discusses meeting patterns, mediators and spokesmen, and the mistakes and errors in judgment and timing that affect the mediator's ability to aid the parties in the resolution of their disputes. Mediation and conciliation, Industrial United States Organization studies. Amazon.com http://www.amazon.com/exec/obidos/ASIN/0262610426/chopaconline-20 ddc BK 16059 16059 0 0 0 0 NFIC CIPS CIPS GEN 2014-04-01 0 331.89142 KOL 1985 CIPSD0000102 2014-04-10 2014-04-10 BK