@book{16252,
	author = {Carpenter, Susan L. and Kennedy, W. J. D.},
	title = {Managing public disputes /},
	publisher = {Jossey-Bass,},
	year = {1988.},
	series = {Jossey-bass management series.},
	address = {[S.l.] :},
	edition = {1st ed.},
	url = {http://www.amazon.com/exec/obidos/ASIN/155542080X/chopaconline-20}
}