@book{173036,
	author = {O'Toole, Laurence J., and Meier, Kenneth J.,},
	title = {Public management :},
	publisher = {Cambridge University Press,},
	year = {2011.},
	address = {Cambridge ;},
	url = {http://www.loc.gov/catdir/enhancements/fy1101/2010040919-b.html}
}