@book{181297,
	author = {Gross, Donald. and Harris, Carl M.,},
	title = {Fundamentals of queueing theory / },
	publisher = {J. Wiley & Sons,},
	year = {2003.},
	address = {Hoboken, NJ :},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0826/2008003734-d.html}
}