Oodan, A. P. creator Mullee, A. W. Ward, K. E. London Institution of Electrical Engineers c1997 xxiii, 375 p. : ill. ; 24 cm. Introduction to Quality of Service (Page-1), Key Issues of Quality of Service (Page-12), Review of Major Studies (Page-19), A Framework for Quality of Service Management (Page-35), Customer’s Quality of Service Requirements (Page-47), Quality of Service Offered (Page-67), Quality of Services Delivered (Page-84), Customer Perception of Quality of Service (Page-97), Service Surround and Service Management (Page-116), Network Performance Engineering (Page-136), Network Integrity (Page-168), Economics of Quality of Service (Page-200), Role of Standards (Page-221), Role of user Groups (Page-242), Role of Regulation (Page-253), Comparisons of Quality of Service (Page-272), Practical Management of Quality of Service (Page-294), Quality of Service: The Future (Page-313), Standardizing the Framework (Page-333) A.P. Oodan, K.E. Ward and A.W. Mullee. Telecommunication Engineering Telecommunication Reliability 621.382,OOD 0852969198 98175544 20221208101019.0