TY  - GEN
AU  - Zemke,Ron
ED  - ebrary, Inc.
TI  - Delivering knock your socks off service (E-Book)
U1  - 658.812 
PY  - 2003///
CY  - New York, London
PB  - AMACOM, McGraw-Hill
KW  - Customer services
KW  - Marketing
KW  - (E-Book)
KW  - Electronic books
N1  - Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998; Part One: The Fundamental Principles of Knock Your Socks Off Service (Page-1)  Part Two: The How To's of Knock Your Socks Off Service (Page-47)  Part Three: The Problem-Solving Side of Knock Your Socks Off Service (Page-115)  Part Four: Knock Your Socks Off Service Fitness Taking Care of You (Page-159)
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