@book{192824,
	author = {David Warner and David Palfreyman. and Palfreyman, David,},
	title = {Managing crisis (E-Book)},
	publisher = {Open University Press,},
	year = {2003.},
	address = {Buckingham [England] ;},
	url = {http://www.loc.gov/catdir/bios/mh051/2002042576.html}
}