@book{192970,
	author = {Gordon, Jon,},
	title = {The no complaining rule :positive ways to deal with negativity at work -(E-BOOK)},
	publisher = {J. Wiley & Sons,},
	year = {c2008.},
	address = {Hoboken, N.J. :},
	url = {http://www.loc.gov/catdir/enhancements/fy0833/2007051635-b.html}
}