A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty Brad Federman creator Electronic books. Hoboken John Wiley & Sons, Inc. 2009

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1 online resource (259 p.) "If you think you know everything it takes to attain associate/employee engagement, put yourself to the test. This book provides a holistic approach to engagement that will create the competitive edge required to succeed in this economy."-- Sharon S. Bilgischer, senior manager, logistics global talent, curriculum and documentation, Wal-Mart Stores, Inc. There is clear and mounting evidence that employee engagement keenly correlates to individual, group, and corporate performance in areas such as retention, productivity, customer service, and loyalty. This timely treatment provides a comprehens Introduction (Page-xiii),Section One: Engagement Foundations (Page-1),Section Two: Engagement Applications (Page-103). Brad Federman Description based upon print version of record. Employee motivation Employees -- Attitudes Management -- Employee participation (E-Book) 658.314 658.314 0-470-52257-8 978-0-470-52257-8 http://link.libris.kb.se/sfxcthb?url_ver=Z39.88-2004&ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&rfr_id=info:sid/sfxit.com:opac_856&url_ctx_fmt=info:ofi/fmt:kev:mtx:ctx&sfx.ignore_date_threshold=1&rft.object_id=1000000000773850&svc_val_fmt=info:ofi/fmt:kev:mtx:sch_svc& http://link.libris.kb.se/sfxcthb?url_ver=Z39.88-2004&ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&rfr_id=info:sid/sfxit.com:opac_856&url_ctx_fmt=info:ofi/fmt:kev:mtx:ctx&sfx.ignore_date_threshold=1&rft.object_id=1000000000773850&svc_val_fmt=info:ofi/fmt:kev:mtx:sch_svc& 20170207154049.0