Laughlin, Sara, <br/><br/>
The quality library :a guide to staff-driven improvement, better efficiency, and happier customers(E-BOOK) 
Sara Laughlin and Ray W. Wilson. 
 - Chicago :  American Library Association,  2008. 
 - xiv, 144 s. :  diagr., tab. 
<br/><br/><label>ISBN: </label>0-8389-0952-3 (alk. paper) 978-0-8389-0952-2 (alk. paper) 
<br/><br/><label>LCCN: </label>2007030710 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Biblioteksadministration--F?ta staterna<br/>Biblioteksanv䮤are--F?ta staterna<br/>Customer services--United States.<br/>Kvalitetsarbete--F?ta staterna<br/>Library administration--United States.<br/>Library planning--United States.<br/>Total quality management--United States.
<br/><br/><label>Subjects--Geographic Terms: </label><br/>E-BOOK
<br/><br/><label>Dewey Class. No.: </label>025.1