01019    a2200289   4500003000500000005001700005010001700022020003100039020003500070035002100105035002400126040000900150082001000159100002000169245014500189260005200334300003200386650004400418650003900462650003800501650003500539650004300574650003700617650004500654651001100699700001900710Nust20170207154050.0  a  2007030710  a0-8389-0952-3 (alk. paper)  a978-0-8389-0952-2 (alk. paper)  a(OCoLC)157023432  a(OCoLC)ocn157023432  cNust00a025.11 aLaughlin, Sara,14aThe quality library :a guide to staff-driven improvement, better efficiency, and happier customers(E-BOOK)cSara Laughlin and Ray W. Wilson.  aChicago :bAmerican Library Association,c2008.  axiv, 144 s. :bdiagr., tab. 7aBiblioteksadministrationzF?ta staterna 7aBiblioteksanv䮤arezF?ta staterna 7aCustomer serviceszUnited States. 7aKvalitetsarbetezF?ta staterna 7aLibrary administrationzUnited States. 7aLibrary planningzUnited States. 7aTotal quality managementzUnited States.  aE-BOOK1 aWilson, Ray W.