01044 a2200301 4500 Nust 20170207154050.0 2007030710 0-8389-0952-3 (alk. paper) 978-0-8389-0952-2 (alk. paper) (OCoLC)157023432 (OCoLC)ocn157023432 Nust 025.1 Laughlin, Sara, The quality library :a guide to staff-driven improvement, better efficiency, and happier customers(E-BOOK) Sara Laughlin and Ray W. Wilson. Chicago : American Library Association, 2008. xiv, 144 s. : diagr., tab. Biblioteksadministration F?ta staterna Biblioteksanv䮤are F?ta staterna Customer services United States. Kvalitetsarbete F?ta staterna Library administration United States. Library planning United States. Total quality management United States. E-BOOK Wilson, Ray W. ddc BK 193064 193064 0 0 ddc 0 0 NFIC MCS MCS 2016-12-12 0 025.1 LAU MCSEB-2842 2016-12-08 2016-12-12 BK