The
quality library :a guide to staff-driven improvement, better efficiency, and happier customers(E-BOOK)
Laughlin, Sara
creator
Wilson, Ray W.
Chicago
American Library Association
2008
xiv, 144 s. : diagr., tab.
Sara Laughlin and Ray W. Wilson.
Biblioteksadministration
F?ta staterna
Biblioteksanv䮤are
F?ta staterna
Customer services
United States
Kvalitetsarbete
F?ta staterna
Library administration
United States
Library planning
United States
Total quality management
United States
E-BOOK
025.1
0-8389-0952-3 (alk. paper)
978-0-8389-0952-2 (alk. paper)
2007030710
20170207154050.0