TY  - GEN
AU  - Laughlin,Sara
AU  - Wilson,Ray W.
TI  - The quality library :a guide to staff-driven improvement, better efficiency, and happier customers(E-BOOK)
SN  - 0-8389-0952-3 (alk. paper)
U1  - 025.1 
PY  - 2008///
CY  - Chicago
PB  - American Library Association
KW  - Biblioteksadministration
KW  - F?ta staterna
KW  - Biblioteksanv䮤are
KW  - Customer services
KW  - United States
KW  - Kvalitetsarbete
KW  - Library administration
KW  - Library planning
KW  - Total quality management
KW  - E-BOOK
ER  -