@book{193071,
	author = {Woodward, Jeannette A.},
	title = {Creating the customer-driven academic library(E-BOOK)},
	publisher = {American Library Association,},
	year = {2009.},
	address = {Chicago :},
	url = {http://www.loc.gov/catdir/toc/ecip0819/2008022360.html}
}