@book{213211,
	author = {Chorafas, Dimitris N.},
	title = {Rating management's effectiveness (E-BOOK)},
	publisher = {Palgrave Macmillan,},
	year = {2004.},
	address = {Houndmills, Basingstoke, Hampshire ;},
	url = {http://www.loc.gov/catdir/bios/hol059/2004044687.html}
}