Murphy,Herta A. <br/><br/>
Effective Business Communications 

 - 7th ed. 
 - New Delhi :  McGraw-Hill,  1997. 
 - 619 p. ;  23 cm. 
<br/><br/> Paperback. 
<br/><br/><label>ISBN: </label>007044398X 
<br/><br/><label>Dewey Class. No.: </label>651.74