@book{233618,
	author = {Morris, Anne and Fragala, Louise. and National Research Council (U.S.).},
	title = {Effective public involvement using limited resources /},
	publisher = {Transportation Research Board,},
	year = {2010.},
	series = {NCHRP synthesis,},
	address = {Washington, D.C. :},
	note = {At head of title: National Cooperative Highway Research Program.},
	url = {http://onlinepubs.trb.org/onlinepubs/nchrp/nchrp_syn_407.pdf}
}