TY  - BOOK
AU  - Evans,James R.
TI  - Total quality: management, organization and strategy 
SN  - 0324301596 (pbk.)
AV  - HD62.15 .D4 2005
U1  - 658.4013 22
PY  - 2005///
CY  - Mason, Oio
PB  - Thomson/South-Western
KW  - Total quality management
N1  - Includes bibliographical references (p. 451-456) and index
ER  -