@book{31548,
	author = {Evans, James R. and Lindsay, William M.},
	title = {The Management and Control of Quality /},
	publisher = {Thomson/South-Western,},
	year = {c2005.},
	address = {Mason, OH :},
	edition = {6th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1103/2003113145-b.html}
}