Arora, K. C. <br/><br/>
Total Quality Management\ 
K. C. Arora 
 - New Delhi :  S.K kataria & Sons,  2010. 
 - 1316 p. ;  24 cm. 
<br/><br/> paperback. 
<br/><br/> PAPER BACK 
<br/><br/><label>ISBN: </label>818574999 X 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / ARO