@book{321679,
	author = {H.L Goodall; Sandra Goodall ; Jill Schiefelbein},
	title = {  Business and Professional Communication in the Global Workplace 3rd/Ed},
	publisher = {Wadsworth Cengage Learning},
	year = {2010},
	address = {UK},
	edition = {3rd},
	note = {H&S Textbook}
}