Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler <br/><br/>
Crucial conversations ; tools for talking when stakes are high, 2/e 

 - 2  2 
 - New Delhi  New Delhi  McGraw Hill  McGraw Hill  2012  2012 
 - xviii, 244 p.  xviii, 244 p. 
<br/><br/><label>Dewey Class. No.: </label>153.6 PAT