TY  - BOOK
AU  - Evans,Sybil
AU  - Cohen,Sherry Suib
TI  - Hot buttons: how to resolve conflict and cool everyone down 
SN  - 0060196998 (alk. paper)
AV  - HM1126 .E93 2000
U1  - 303.6/9 21
PY  - 2000///
CY  - New York
PB  - Cliff Street Books
KW  - Conflict management
KW  - Interpersonal conflict
N1  - Includes bibliographical references (p. 333-336)
ER  -