Technical Communication : Process and Product - Gerson, Steven M., 1948-; Gerson, Sharon J., 1948- (New York : Pearson, 2014)
An introduction to technical communication -- The communication process -- Objectives in technical communication -- Audience recognition -- Ethical considerations -- Research -- Routine correspondence -- Social media -- The job search -- Document design -- Using visual aids -- Communicating to persuade -- Technical descriptions and process analyses -- Instructions, user manuals, and standard operating procedures -- Web sites and online help -- Short, informal reports -- Long, formal reports -- Proposals -- Oral presentations.
Sharon Gerson's name appears first in earlier editions.
Includes bibliographical references (p. 579-584) and index.
PB
Keywords: English language -- Technical English; English language -- Rhetoric; Technical writing