01766cam a2200361 a 4500 17440174 OSt 20211224150042.0 120823s2014 nyua b 001 0 eng 2012034468 9780321864949 Khadija DLC DLC DLC pcc PE1475 .G47 2014 808.0666 23 CER Gerson, Steven M., 1948- 86997 Technical Communication : Process and Product / Steven J. Gerson, Sharon M. Gerson. 8th ed. New York : Pearson, c2014. xxviii, 590 p. : ill (some col.) ; 26 cm. Sharon Gerson's name appears first in earlier editions. Includes bibliographical references (p. 579-584) and index. An introduction to technical communication -- The communication process -- Objectives in technical communication -- Audience recognition -- Ethical considerations -- Research -- Routine correspondence -- Social media -- The job search -- Document design -- Using visual aids -- Communicating to persuade -- Technical descriptions and process analyses -- Instructions, user manuals, and standard operating procedures -- Web sites and online help -- Short, informal reports -- Long, formal reports -- Proposals -- Oral presentations. PB English language Technical English. 86998 English language Rhetoric. 86999 Technical writing. 87000 Gerson, Sharon J., 1948- 87001 7 cbc orignew 1 ecip 20 y-gencatlg ddc BK 33990 33990 0 0 ddc 0 0 SMME SMME GEN 2016-05-23 808.0666 CER SMME-3326 2018-03-30 2016-05-23 BK