Marketing channels : a relationship management approach /
Lou E Pelton.
- 2nd ed.
- [S.l.] : McGraw-Hill/Irwin, 2001.
- 544 p. ; 25 cm.
Hardcover.
This is the first text to use the relationship marketing perspective in the channels course. The authors have created a Channels Relationship Model (CRM), which is the guiding framework of the book. This book is a combination of text, cases, and readings. It contains coverage of global and ethical issues. Careful attention is paid to the pacing of material throughout the semester.