Cook, Sarah. <br/><br/>
Process improvement :  a handbook for managers / 
Sarah Cook. 
 - [S.l.] :  Gower Publishing Company,  1995. 
 - 162 p. ;  24 cm. 
<br/><br/> Hardcover. 
<br/><br/><label>ISBN: </label>0566076330 9780566076336 
<br/><br/><label>Dewey Class. No.: </label>658.4069