@book{343330,
	author = {Gitlow, Howard S. and Oppenheim, Alan.},
	title = {Quality management /},
	publisher = {McGraw-Hill/Irwin,},
	year = {1994.},
	address = {[S.l.] :},
	edition = {2nd ed.},
	note = {Hardcover.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0256106657/chopaconline-20}
}