Quality management /
Howard S. Gitlow.
- 2nd ed.
- [S.l.] : McGraw-Hill/Irwin, 1994.
- 503 p. ; 25 cm.
Hardcover.
Quality Management presents a unique and workable approach to the tools and methods necessary for real quality improvement. W. Edwards Deming's philosophies on quality are woven into this text. This text is one of a few quality control texts which adopt Shewhart's and Deming's view of control charts.