Gitlow, Howard S. creator Oppenheim, Alan. Oppenheim, Rosa. S.l.] McGraw-Hill/Irwin 1994 2nd ed. 503 p. ; 25 cm. Quality Management presents a unique and workable approach to the tools and methods necessary for real quality improvement. W. Edwards Deming's philosophies on quality are woven into this text. This text is one of a few quality control texts which adopt Shewhart's and Deming's view of control charts. Howard S. Gitlow. Hardcover. 658.562015195 0256106657 9780256106657 http://www.amazon.com/exec/obidos/ASIN/0256106657/chopaconline-20 http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0256106657 http://www.amazon.com/exec/obidos/ASIN/0256106657/chopaconline-20 http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0256106657