@book{343331,
	author = {Gitlow, Howard S. and Gitlow, Shelly J.},
	title = {Total quality management in action /},
	publisher = {Prentice Hall,},
	year = {1994.},
	address = {[S.l.] :},
	note = {Hardcover.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0131386034/chopaconline-20}
}