01096 a2200205 4500 0131386034 9780131386037 658.562 783 783 Gitlow, Howard S. Total quality management in action / Howard S. Gitlow. [S.l.] : Prentice Hall, 1994. 266 p. ; 24 cm. Hardcover. This volume provides an exceptionally straightforward and practical approach to the most commonly-asked questions in relation to quality management: How do we start? How do we do it? The authors provide insight and offer prescriptions for starting and pursuing a quality management effort, using a structured, systematic approach. The book features three in-depth, real-world case studies of various types of quality management in action. Gitlow, Shelly J. Amazon.com http://www.amazon.com/exec/obidos/ASIN/0131386034/chopaconline-20 Amazon customer reviews http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0131386034 NBS BK 658.562 GIT 343331 343331 0 5 0 0 CL CL 2013-08-28 1 658.562 GIT NBS3149 2015-07-02 2015-07-02 2013-08-28 BK No:67/2004/NIMS, Dated:23 August 2004